Thanks for your kind understanding in advance. If not, would you please kindly tell us your ticket ID or order ID for further analysis? Once we find it, we will inform our support team to deal with your request soon. So that our support team can't reply you in time. If so, the email won't go to our pending email box. We are wondering whether you closed the ticket without our reply. We are sorry that it has taken longer than usual to respond to your concern. We have been experiencing an unusually high number of requests. Usually, you will get reply within 24 hours on workday and 48 hours on weekend except the holidays. We promise you that if we fail to provide you with a workable solution, we would like to refund you whenever you want based on our Refund Policy. Could you please kindly give us a chance to explain this issue? Due to the complexity and uncertainty of recovering data, we are so sorry that we can't 100% guarantee that our software can recover all your wanted data. We sincerely apologize that our software and service made you disappointed. My advice to every else reading this is buy at your own risk! As far as am concerned this is a waste of money!ĭear Emmanuel, Thanks for your review but we are sorry for the inconvenience. You will be shocked at how far someone would go for 'just' $45.99. I am giving imobie till 25th of May 2023 and watch what happens next. I filed for a refund same day of purchase and if this isn't taken care of I think we will need to go through court and sort this out! Look at other comments of other people asking for refund. You have a clear point that people get refund if they are dissatisfied. You didn't get the point what was deemed recovered was snapshot of videos and pictures that already exists on my phone! You are so focused on saving your brand name than responding to my ticket of refund for almost one week as am dissatisfied with your product! Maybe next time specify to the customers that they would get the poor quality of what they have rather than true recovery of their photos and other data. For now to whom it may concern this is the current update I wish I could reply to your message directly or give picture evidence on here. I will update this review once I can confirm that my refund has been received. Amount paid : $45.99 As requested by iMobie. Their time and their attention are theirs, and they gave both generously to my matters. I have had the experience of having been heard, having been understood, having been valued as a prospective customer, and the overall experience of having been served well. I appreciate the expediency with which my refund is being dispatched. I appreciate the explanation that was detailed, respectful, and informative. When I contacted support, I received remarkably efficient, thorough, professional, and uniquely extraordinary customer service-though our business is a no-go until iMobie develops software for my device, or I buy a different device that is compatible with iMobie's products. With iMobie's attn to increasing the coverage and depth of its products to match consumer need and use, this likely will not be a protracted hold. I hope I will have the opportunity soon to employ iMobie products with a comparable device. Though I cannot use iMovie with my device at this time (iPad 4 Air, 2nd Generation), I am impressed with what iMobie can do with other devices. At the same time, many thanks for your willingness to leave us your most authentic comments, and we will continue to work hard to provide better products. We hope that DroidKit can benefit more users who are deeply in the FRP lock crisis. Meanwhile, our Dev team is still working on the research and development of DroidKit. Considering this issue, would you please kindly contact our support team to get the refund? If your device is a Samsung device but it fails to bypass FRP lock, there are possible reasons of bypassing failure, like system error, you didn't put your device into recovery mode, you didn't receive the notification, etc. We state it on our user guide and software: If your device is not a Samsung device, we will refund you based on our Refund Policy. But could you please kindly give us a chance to explain the issue? Yes, FRP Bypass function can only support Samsung devices running Android 5 to 13. We sincerely apologize that our software made you disappointed. Dear Aditya, Thanks for your review but we are sorry for the inconvenience.
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